Privacy Policy

1. Who we are

This Privacy Policy explains how Gatloka ("Gatloka", "we", "us") collects, uses and protects your personal information when you visit gatloka.com or buy from our online store.

Gatloka is operated by Dropshipping sites. For the purposes of the EU and UK General Data Protection Regulation (GDPR), we are the controller of your personal data.

Questions about this policy or your data: info@gatmystoreloka.com

2. Information we collect

Information you give us

Order details: name, email address, phone number, shipping and billing address, and the products you buy.
Account details: if you create an account, your login email, password (stored encrypted) and wishlist.
Messages: what you send us through the contact form, email or customer service.
Marketing choices: whether you sign up for our newsletter.

We do not store your full card number. Payments are processed directly by our payment providers.

Information collected automatically

Device and usage data: IP address, browser type, device type, pages viewed, time on site and the website that referred you.
Cookies and similar technologies: see section 5.

Information from others

Payment providers confirm whether a payment went through.
Shipping partners send us delivery and tracking updates.

3. How we use your information

We use your information only for the purposes below. For visitors in the EU and UK, each purpose has a legal basis under the GDPR.

Purpose: Process and deliver your order, send order and shipping updates

Legal basis (EU/UK): Performance of a contract

Purpose: Handle returns, refunds and customer service requests

Legal basis (EU/UK): Performance of a contract

Purpose: Prevent fraud and keep the store secure

Legal basis (EU/UK): Legitimate interests

Purpose: Keep accounting and tax records

Legal basis (EU/UK): Legal obligation

Purpose: Improve the website and understand how it is used

Legal basis (EU/UK): Consent (analytics cookies)

Purpose: Send newsletters and promotional emails

Legal basis (EU/UK): Consent (you can unsubscribe any time)

Purpose: Show relevant ads on social media and other sites

Consent (marketing cookies)Legal basis (EU/UK):

We do not use your information for automated decisions that have legal or similarly significant effects on you.

4. Who we share your information with

We do not sell your personal information. We share it only with service providers that help us run the store, and only what they need to do their job:

Provider: Wix.com

What they do: Hosts our website, store and checkout

Provider: Stripe

What they do: Processes payments

Provider: Supplier

What they do: Prepares and ships your order (receives your name, address and order items)

Provider: Meta (Facebook, Instagram)

What they do: Advertising, only with your consent

Provider: Google Analytics

What they do: Website statistics, only with your consent

Provider: Wix Email Marketing

What they do: Sends newsletters, only if you subscribed

We may also disclose information when required by law, to protect our rights, or as part of a sale or merger of the business.

5. Cookies and tracking

Cookies are small files stored on your device. We use three kinds:

Essential cookies keep the site, your cart and checkout working. They are always on.
Analytics cookies help us understand which pages are visited. They are used only if you accept them.
Marketing cookies, such as the Meta Pixel, help us measure and personalize ads. They are used only if you accept them.

When you first visit, a cookie banner lets you accept or reject non-essential cookies. You can change your choice at any time through [the cookie settings link in the footer] or by clearing cookies in your browser.

We honor Global Privacy Control (GPC) signals as a request to opt out of marketing cookies where required by law.

6. International transfers

Gatloka is based in US, and our service providers may process data in other countries, including the United States. When personal data from the EU or UK is transferred to a country without an adequacy decision, we rely on safeguards such as the European Commission's Standard Contractual Clauses, or the EU-U.S. Data Privacy Framework where the provider is certified.

7. How long we keep your information

Information: Orders and invoices

How long: Retained for as long as necessary to provide services and comply with legal obligations, resolve disputes, and enforce agreements.

Information: Customer account

How long: Until you delete it, or after [X] years of inactivity

Information: Customer service messages

How long: Until you delete the account, the request is closed

Information: Newsletter subscription

How long: Until you unsubscribe

Information: Analytics and marketing cookies. To serve targeted advertisements based on your browsing behavior and interests across external sites.

When information is no longer needed, we delete it or make it anonymous.

8. Your privacy rights

If you are in the EU, EEA or UK, you have the right to:

access the personal data we hold about you and get a copy;
correct inaccurate data;
ask us to delete your data;
restrict or object to how we use it, including for direct marketing;
receive your data in a portable format;
withdraw consent at any time, without affecting earlier processing;
complain to your local data protection authority.

If you are in the United States, depending on your state (including California, Colorado, Connecticut, Virginia and others), you have the right to:

know what personal information we collect, use and disclose;
access, correct or delete your personal information;
opt out of targeted advertising and the "sale" or "sharing" of personal information, as those terms are defined by state law;
not be discriminated against for exercising these rights.

We do not sell personal information for money. Some state laws may treat ad cookies, such as the Meta Pixel, as "sharing". You can opt out by rejecting marketing cookies in our cookie banner or by sending a Global Privacy Control signal.

How to make a request: email info@gatmystoreloka.com with the subject "Privacy request". We will verify your identity and reply within 30 days (EU/UK) or 45 days (US states). You may use an authorized agent where state law allows.

9. Security

Our website uses encrypted connections (HTTPS), and payments are handled by PCI-compliant providers. No method of transmission or storage is 100% secure, but we take reasonable measures to protect your information.

10. Children

Our store is not intended for children under 16, and we do not knowingly collect their personal information. If you believe a child has given us personal data, contact us and we will delete it.

11. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the effective date at the top. For significant changes, we will notify customers by email or with a notice on the website.

12. Contact us

Gatloka ·Email: info@gatmystoreloka.com